Choosing a plan

The tiers

Pinnora has seven tiers: Free, Starter, Growth, Pro, Business, Agency, and Enterprise. The paid self-serve tiers are priced in plain dollars and grant the same number of credits each period: Starter 9, Growth 49, Pro 99, Business 199, and Agency 499. Enterprise is custom. Credits are only part of it: higher tiers also raise limits like how many projects and seats you get and how many orgs you can own.

Free starts you with 10 welcome credits and tight limits, which is enough to run the product end to end on a single project before you commit a dollar.

Pick a tier the way you would pick a phone plan: match it to the volume you actually use in a normal month, not your busiest week. You can move up when a launch pushes you past it.

Upgrading

The plans view lives under the Billing tab. Choose a tier and a hosted checkout page opens for payment. Once you pay, your plan and its credit grant are applied to the org.

Now the honest part. The grant does not happen inside the checkout page. It arrives through a webhook from the payment provider after your payment clears, and that step has had configuration gaps in production. So a plan change can lag, and in some cases an operator has had to reconcile it by hand. Treat an upgrade as usually fast, not instant guaranteed. If your new plan has not applied within a few minutes, that is a known failure mode to raise with support, not something you broke.

Who can change it

Plan changes are owner only. Admins can see the plans, prices, and invoices but cannot switch the plan or enter payment. If the upgrade button is greyed out for you, you are probably an admin, and the org owner needs to make the change.